Shipping policy

SHIPPING POLICY

HOW WE SHIP

Voltray Vault is a curated retailer. Rather than holding inventory in a domestic warehouse, we partner directly with our manufacturers and ship your order from their facilities to your door. This direct-from-source model is exactly what lets us offer genuine audiophile gear without the traditional retail markup. It also means orders take a little longer to arrive — typically 5-12 business days total. We think the value is worth the wait, and we're transparent about it up front so you always know what to expect.

www.voltrayvault.com is committed to excellence and the full satisfaction of our customers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. SHIPPING

Orders are processed within 1-3 business days. Once shipped, delivery typically takes an additional 5-12 business days total from the order date. Orders are not processed or delivered on weekends or holidays. During high-volume periods, shipments may be delayed by a few days — if there is a significant delay, we will contact you via email.

2. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information may be subject to a restocking fee.

4. LOST/STOLEN PACKAGES

www.voltrayvault.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to the local authorities and contact us so we can assist where we can.

5. RETURN REQUESTS

www.voltrayvault.com accepts returns within 30 days of delivery. Returned items must be unused and in their original condition and packaging. For full details, please see our Refund Policy.

6. DUTIES AND IMPORT FEES

There's nothing extra for you to pay. Our orders ship duty-paid, which means any applicable customs duties and import fees are already handled before your package reaches you. The price you see at checkout is the price you pay — no surprise charges on delivery.

7. ACCEPTANCE

By accessing our site and placing an order, you have willingly accepted the terms of this Shipping Policy.

8. CONTACT INFORMATION

In the event you have any questions or comments, please reach us at:

Email: Support@voltrayvault.com